Shipping policy

Last Updated: 13/10/2023

At Shower Curtains Australia, we are committed to getting your products to you safely and efficiently. This policy outlines our shipping options, delivery timeframes, and important information about receiving your order.

Shipping Coverage

Delivery Area: We ship to all locations within Australia only.

Product Coverage: This shipping policy applies to all products available on our website.

International Shipping: We do not currently offer international shipping. All orders must be shipped to Australian addresses.

Shipping Options and Costs

Standard Shipping - $10

Delivery Time: 1-9 business days
Cost: $10 (flat rate for all destinations)
Tracking: Full tracking provided
Best For: Regular orders where delivery time is not urgent

Express Shipping - $15

Delivery Time: 1-4 business days
Cost: $15 (flat rate for all destinations)
Tracking: Full tracking provided
Best For: Urgent orders requiring faster delivery

Order Processing Time

Standard Processing

Processing Time: 1-2 business days
Fulfilled: Monday to Friday
Order Cut-off: 10:00 PM AEST daily
Weekend Orders: Orders placed on weekends will be processed on the next business day

Order Cut-off Times

Orders placed before 10:00 PM AEST (Australian Eastern Standard Time - Melbourne) on business days will typically be processed the next business day. Orders placed after this time or on weekends will be processed on the following business day.

Estimated Delivery Times

Total Delivery Time

Total delivery time includes both processing time and transit time:

Standard Shipping:

Processing: 1-2 business days
Transit: 0-7 business days
Total: 1-9 business days

Express Shipping:

Processing: 1-2 business days
Transit: 0-2 business days
Total: 1-4 business days

Delivery Time by Location

All Australian Destinations: Delivery times apply to all locations across Australia, from major cities to regional and remote areas.

Note: Delivery times are estimates only and may vary due to factors beyond our control, including weather conditions, public holidays, and courier delays.

Shipping Process

Order Confirmation

You place your order and select your preferred shipping option
We send you an order confirmation email with your order details
Your order enters our processing queue
We prepare and package your items

Dispatch and Tracking

Once your order is dispatched, we'll send you a shipping confirmation email
This email will include your tracking number and carrier information
You can track your package using the provided tracking number
Tracking updates will show the progress of your delivery

Delivery Information

Delivery Requirements

Signature Required: Some deliveries may require a signature upon receipt
Someone Home: Someone should be available to receive the package during business hours
Safe Place: If no one is home, packages may be left in a safe place at the driver's discretion
ID Required: You may need to provide identification to receive your package

Delivery Attempts

First Attempt: Initial delivery attempt at your specified address
Missed Delivery: If delivery is unsuccessful, a card will be left with instructions
Redelivery: You can arrange redelivery or collection from a local depot
Additional Fees: Redelivery charges may apply depending on the courier

Address Requirements

Provide complete and accurate delivery addresses
Include apartment/unit numbers where applicable
Ensure the address is accessible to delivery vehicles
Provide a contact phone number for delivery coordination

Shipping Carriers

We work with trusted Australian shipping carriers to ensure reliable delivery:

Australia Post
Courier services for express delivery
Specialised freight companies for large items (if applicable)

The specific carrier will be selected based on your location, shipping method chosen, and product requirements.

Package Tracking

How to Track Your Order

Check your shipping confirmation email for the tracking number
Visit the carrier's website or use their tracking app
Enter your tracking number to see delivery progress
Set up notifications to receive delivery updates

Tracking Information

Tracking typically shows:

When your package is collected from our warehouse
Transit progress through sorting facilities
Out for delivery notifications
Delivery confirmation with date and time

Delivery Issues

Damaged Packages

If your package arrives damaged:

Take photos of the packaging and any damaged items
Contact us immediately at support@showercurtainsaustralia.com.au
Do not discard the packaging until we advise
We will arrange replacement or refund as appropriate

Lost or Missing Packages

If your package doesn't arrive:

Check tracking information for the latest updates
Contact us if the package is significantly overdue
We will investigate with the carrier
Replacement or refund will be provided if the package is confirmed lost

Incorrect Address

If you provide an incorrect address:

Contact us immediately to attempt address correction
Additional fees may apply for address changes or redirections
You may be responsible for redelivery costs
Returned packages due to incorrect addresses may incur additional charges

Special Circumstances

Public Holidays

No processing or shipping on Australian public holidays
Delivery times may be extended during holiday periods
Check our website for holiday shipping schedules

Peak Periods

Christmas, Easter, and other busy periods may affect delivery times
We recommend ordering early during peak seasons
Express shipping is recommended for time-sensitive orders

Weather and Natural Events

Severe weather may cause shipping delays
Natural disasters or emergencies may affect service
We will communicate any significant delays

Remote and Regional Areas

We deliver to all areas of Australia, including remote and regional locations:

Same shipping rates apply to all destinations
Delivery times may be longer for remote areas
Some areas may have limited delivery options
Contact us if you have specific delivery requirements

Order Changes and Cancellations

Before Dispatch

Contact us immediately if you need to change your order
Address changes may be possible before dispatch
Shipping method upgrades can be arranged (price difference applies)
Order cancellations are possible before processing begins

After Dispatch

Changes cannot be made once the package is shipped
Returns process applies for unwanted items
Refer to our Returns and Refunds Policy for more information

Contact Information

For shipping-related questions or issues:

Email: support@showercurtainsaustralia.com.au
Phone: +61 431 251 243
Business Hours: Monday to Friday, 9:30 AM - 5 PM AEST

Warehouse Address:
Shower Curtains Australia
2/1 Independent Way
Ravenhall, VIC 3023

Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our services or shipping partners. Any updates will be posted on our website with the revised date.

This Shipping Policy is designed to provide clear information about our delivery services. Delivery times are estimates and may vary due to circumstances beyond our control. We are committed to keeping you informed about your order's progress.