Refund policy
Last Updated: 13/10/2023
At Shower Curtains Australia, we stand behind the quality of our products and are committed to ensuring your complete satisfaction. This policy outlines your rights under Australian Consumer Law and our additional return guarantees.
Your Rights Under Australian Consumer Law
Under the Australian Consumer Law (ACL), you have guaranteed consumer rights that cannot be excluded. Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our Return Policy
What We Accept
Returns: We accept returns for both defective and non-defective products within 30 days of delivery.
Exchanges: We accept exchanges for size, colour, or style preferences within 30 days of delivery.
Product Condition Requirements
New Products Only: All returned items must be in new, unused condition with original packaging, tags, and labels attached.
Hygiene Requirements: For health and hygiene reasons, shower curtains that have been installed, used, or washed cannot be returned unless they are faulty or do not match the description.
Return Window
30-Day Return Period: You have 30 days from the date of delivery to initiate a return or exchange. Returns requested after this period may not be accepted unless the product has a major failure under Australian Consumer Law.
Return Methods
How to Return Your Item
Step 1: Contact our customer service team:
- Phone: +61 431 251 243
- Email: support@showercurtainsaustralia.com.au
Step 2: Provide your order number and reason for return
Step 3: We'll provide you with return instructions and, if applicable, a return merchandise authorisation (RMA) number
Return Shipping Methods
By Mail: Post your return to our warehouse address:
Shower Curtains Australia2/1 Independent Way
Ravenhall, VIC 3023
In-Store Returns: Currently not available - all returns must be processed by mail.
Return Shipping Costs
Who Pays for Return Shipping
Faulty/Incorrect Items: We pay for return shipping if the item is faulty, damaged, or we sent the wrong product.
Change of Mind Returns: Customer is responsible for return shipping costs for non-defective items returned due to change of mind.
Return Shipping Labels: For faulty items, we will provide a prepaid return shipping label via email.
Fees and Processing
Return Fees
Restocking Fee: No restocking fees apply to any returns.
Return Processing: No additional fees for processing returns.
Refund Processing Time
Processing Period: Refunds will be processed within 5 business days of receiving your returned item at our warehouse.
Payment Method: Refunds will be issued to the original payment method used for the purchase.
Bank Processing: Please allow 3-5 business days for your bank or credit card company to process the refund after we have issued it.
Exchanges
Exchange Process
Like-for-Like Exchanges: We offer exchanges for different sizes, colours, or styles of the same product type.
Price Differences: If exchanging for a higher-priced item, you'll need to pay the difference. If exchanging for a lower-priced item, we'll refund the difference.
Exchange Shipping: We'll cover shipping costs for sending your exchange item if the original item was faulty. For change-of-mind exchanges, standard shipping charges apply.
Items We Cannot Accept for Return
The following items cannot be returned unless they are faulty or not as described:
- Items that have been used, installed, or washed
- Items damaged by misuse or normal wear and tear
- Items returned without original packaging or tags
- Custom or made-to-order shower curtains (unless faulty)
Faulty or Damaged Items
If You Receive a Faulty Item
Immediate Action Required: Please contact us within 7 days of delivery if you receive a faulty, damaged, or incorrect item.
Photo Evidence: We may request photos of the faulty item to expedite the return process.
Our Response: We will arrange collection of the faulty item and provide a full refund or replacement, plus cover any shipping costs.
Major Failures
Under Australian Consumer Law, a major failure occurs when:
- The product has a problem that would have stopped someone from buying it if they had known about it
- The product is unsafe
- The product is significantly different from the sample or description
- The product doesn't do what we said it would, or what you asked for and can't easily be fixed
For major failures, you can choose to receive a refund or replacement.
Consumer Guarantees
Our products come with consumer guarantees under Australian Consumer Law including:
- Products must be of acceptable quality
- Products must match their description
- Products must be fit for the purpose we say they're for
- Products must be fit for any purpose you told us you wanted them for
These guarantees apply in addition to any manufacturer's warranty and cannot be excluded.
Contact Information
For all returns, exchanges, or questions about this policy:
Customer Service Hours: Monday to Friday, 9:30 AM - 5 PM AEST
Phone: +61 431 251 243
Email: support@showercurtainsaustralia.com.au
Website: https://showercurtainsaustralia.com.au/
Return Address:
Shower Curtains Australia2/1 Independent Way
Ravenhall, VIC 3023
Policy Updates
We reserve the right to update this Returns and Refunds Policy at any time. Any changes will be posted on our website with the updated date. Continued use of our website following such changes constitutes acceptance of the updated policy.
This policy is designed to work alongside your rights under Australian Consumer Law. If you have any questions about your consumer rights, you can contact the Australian Competition and Consumer Commission (ACCC) or your local consumer protection agency.